Behind every emergency call is a telecommunicator carrying the weight of each moment. In this insightful episode, Matthew Garcia from the National Law Enforcement Officers Memorial Fund, a SAFLEO instructor, is joined by Teresa Lockwood, senior dispatcher with the Connecticut State Police. Drawing on more than 30 years of experience, she reflects on personal teachings from her career, the importance of dispatcher wellness programs, and the vital role of peer support among dispatch and field officers. She also shares the lessons she has passed on to the next generation and her vision for the future of dispatcher training in an era of rapidly advancing technology.

Publication Date: October 2026